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FAQ

Most frequent questions and answers

You can change your password in your account page. Simply click on ‘Edit profile’ and then change your password in the bottom two fields.

Go to the ‘My account page’and look for your list of courses. Once you have completed one you’ll see a blue wax seal icon under the ‘Certificate’ column. Click on the icon.

To run the course you should ensure you have the latest version of Flash on your machine. You can download it here.

Sometimes you may need to ensure your browser is allowed to run flash. The way you do this is dependant on your browser and this handy guide will walk you through enabling flash in the below browsers.

You should also be aware of the browser you use. Firefox tends to work the best, Safari or Chrome are pretty good (though Chrome updates can cause problems) and some users have found Microsoft Edge works well. Sometimes it’s a case of trying them out – o download them click on the below links:

Firefox 

Safari 

Chrome 

Microsoft Edge 

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If your question is about the technical side of the course (pages not loading etc) then email:

[email protected]

You can also use  the Live Chat Function

Take a lok at the video below wich will tell you how to set up your groups, add users and check on progress.

Group Management

To add a large number of users via csv to your group do the following:

Firstly down load the below excel workbook called ‘User Upload form’.

You’ll then need to place your user data in the headings given in the sheet (see example below)

Leave the user_pass column empty so that a password is created and sent to each user.

When finished save the excel sheet as a ‘comma separated values . csv’ booklet (it’s about half down in the save dropdown box menu).

You will then be able to upload that booklet to the management page by clicking on the ‘User’ button and then ‘Upload Users’.

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